frequently asked questions

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I got my order! Now what do I do?

Woohoo, time for some delicious food! You can get cooking immediately (our recommendation) or if you want to wait a few days, put your packets in the refrigerator as soon as possible and use it by the 'Make By Date' on your packet. If you want to keep it for longer, you can freeze your packets for up to 3 months, too!

When taking the packet out of the freezer, put it in the refrigerator for 2-3 hours or in cold water for 30 minutes to defrost the ingredients. Then, you can make it within 2-3 days (as long as you keep it refrigerated) + your meal will be totally fresh!

 

Are they shelf-stable?

All of our packets are filled with fresh ingredients so they are perishable. Your orders get to you in thermal mailers with (recyclable) ice packs in them, so they will be fine in room temperature for a few hours. However, we recommend putting your packets in the refrigerator as soon as you receive them to keep them fresh!

 

Where can I find nutritional information?

You can find nutritional information for each packet on it's product page next to the ingredients list! We're also updating our packaging to include it directly on the packet. Stay tuned!

 

Unfortunately not :( Since our products are made of fresh food + perishable, we aren't able to accept returns. However, if you have a problem with your product let us know right away and we'll do our best to fix it for you!

Can I return my order?